Support
Sensible support plans
A website is a piece of software. A machine full of moving parts.
And
sometimes things stop working as they should.
Like your work computer along with all its applications, they all need regular updating or maybe even replacement, or you may need some assistance with the use of said software.
A website needs regular maintenance too. It's a complicated piece of machinery. Sprockets must be oiled, bolts must be tightened. And it might happen you can't remember quite how to post a new article or update a page. This is when it's sensible to have a Support Plan.
Regular maintenance
- Patching zero-day vulnarabilities and 'red' items
- General updating
- General functionality mods
- Backup checks
- DNS, mail & SSL certificates
User helpdesk
- User help w/ functionality
- Remote desktop support
- Upload of content
- Adapting images
- Minor design changes
Rates
- 1 hour: 115€
- 1/2 hour: 70€
- Support outside of office hours: Weekdays: + 50%. Night, Sundays, holidays: + 100%
Support Plans
| Plans | Description | Hours | Price |
|---|---|---|---|
| BASIC | Monthly maintenance and security patches. | - | 90€/mth |
| MINI PLAN | BASIC + Helpdesk and content support. For smaller sites. | 2h/mth | 110€/mth |
| ECONOMY PLAN | BASIC + Helpdesk and content support. For larger sites. | 3h/mth | 160€/mth |
| PRO PLAN | BASIC + Helpdesk and content support. For larger sites, e-commerce. | 5h/mth | 240€/mth |
| PRO+ PLAN | BASIC + Helpdesk and content support. For larger sites, e-commerce. | 7h/mth | 300€/mth |