Support

Sensible support plans


A website is a piece of software. A machine full of moving parts.
And sometimes things stop working as they should.

Like your work computer along with all its applications, they all need regular updating or maybe even replacement, or you may need some assistance with the use of said software.
A website needs regular maintenance too. It's a complicated piece of machinery. Sprockets must be oiled, bolts must be tightened. And it might happen you can't remember quite how to post a new article or update a page. This is when it's sensible to have a Support Plan.

Regular maintenance
  • Patching zero-day vulnarabilities and 'red' items
  • General updating
  • General functionality mods
  • Backup checks
  • DNS, mail & SSL certificates
User helpdesk
  • User help w/ functionality
  • Remote desktop support
  • Upload of content
  • Adapting images
  • Minor design changes

Rates

  • 1 hour: 115€
  • 1/2 hour: 70€
  • Support outside of office hours: Weekdays: + 50%. Night, Sundays, holidays: + 100%
Support Plans
Plans Description Hours Price
BASIC Monthly maintenance and security patches. - 90€/mth
MINI PLAN BASIC + Helpdesk and content support. For smaller sites. 2h/mth 110€/mth
ECONOMY PLAN BASIC + Helpdesk and content support. For larger sites. 3h/mth 160€/mth
PRO PLAN BASIC + Helpdesk and content support. For larger sites, e-commerce. 5h/mth 240€/mth
PRO+ PLAN BASIC + Helpdesk and content support. For larger sites, e-commerce. 7h/mth 300€/mth